Purchase policy

1. Your order and payment

AttackDesk is provided by FlashCat LLC. Review your order summary before paying. Amounts are in US dollars unless expressly stated otherwise. Checkout shows the charges you authorize, including selected one-time services, extra credits, and any applicable taxes. Free software alone does not require a payment.

We use Stripe’s card payment interface. This checkout accepts credit and debit cards; bank debit and buy-now-pay-later options are not offered. Payment activates only after confirmation. A payment confirmation is not confirmation that every external service has finished setup.

2. Subscription pricing, offers, and discounts

Your accepted checkout or order sets your subscription price, billing frequency, included benefits, promotional credits, and any additional charges. Your subscription renews at the agreed rate and frequency until you cancel, subject to the price-change rules below. The plan fee is separate from metered usage and optional services unless your offer expressly includes them.

We may introduce, test, increase, reduce, or withdraw prices, discounts, and promotional offers for new subscriptions at any time before purchase, subject to applicable law and any offer we are obligated to honor. Offers may differ between customers, signup channels, campaigns, or testing groups. Your applicable price and material offer terms are disclosed before you authorize payment.

Discount eligibility, duration, renewal price after a discount, and any limits are set out in the offer. A later promotion or lower price does not automatically change an existing subscription or entitle it to a refund, credit, or price match, unless the offer or applicable law provides otherwise.

3. Credits and measured usage

Credits pay for enabled, metered services at the rates shown in your account, such as calls, texts, email, AI, and any enabled hosting, database, or storage usage. Purchased and promotional credits are recorded in your account balance. Any welcome credit and its conditions are described in your accepted offer. The current wallet is shared across enabled metered services.

Extra credits are a separate, one-time purchase. This checkout does not enroll you in automatic top-ups. A subscription fee does not refill your usage balance unless your accepted offer expressly includes a recurring credit allowance. If automatic top-ups are offered later, their trigger and amount require separate authorization.

Usage units differ: a text may have several billable segments, calls can involve multiple legs or minimum increments, and AI may meter input, output, or other processing. Provider, number rental, registration, carrier and storage costs may apply where disclosed. A request can incur a provider charge without producing a successful delivery or desired result.

Credits are service credits, not a bank deposit, investment, transferable currency, or cash equivalent. Promotional credits are granted once per eligible offer and have no cash redemption value. No automatic expiry is currently applied to purchased credits on an open account. Account closure and refunds are addressed below; any mandatory legal rights remain.

4. Setup, availability, and backups

Complete the setup steps for the services you choose. Calling, texting, email, DNS, hosting, and other integrations can require information, configuration, verification, provider approval, and usage balance. Carrier and provider approval or delivery is not guaranteed. Do not buy an unavailable feature based solely on a demo or roadmap.

Database hosting, backup retention, code sync, and recovery are included only as specified in your actual order and enabled configuration. A quoted retention window is not a guarantee of uninterrupted backups, complete recovery, or coverage of customer-hosted resources. There is no SLA unless separately agreed in writing.

5. Price protection, later changes, and seats

For an existing subscriber who keeps the same plan continuously active, we will not impose a discretionary increase to the base subscription rate agreed at signup for at least 12 months from the first paid activation of that plan, or longer if the accepted offer provides. This price protection does not require a 12-month commitment; you can still cancel under the cancellation terms.

A temporary discount may end on the date agreed at checkout, with billing then returning to the base rate disclosed and accepted there. That agreed schedule is not a discretionary price increase. We may also offer discounts to existing subscribers; accepting a temporary discount does not remove the remaining protection on their agreed base rate.

After the protected period, we may raise or lower the subscription rate for future renewals. We will provide any advance notice and obtain any consent required by applicable law, together with a way to cancel before an increase takes effect. The protected period ending does not itself change your price.

The included seat allowance is specified in your offer and may be up to 30 seats. Additional seats carry a separate recurring fee at the rate disclosed before you add them. Your accepted checkout or plan change shows the charges and when they begin.

Base-rate protection does not freeze usage rates, taxes, or separately purchased seats, add-ons, and services. Your bill can change when your usage or authorized purchases change. A voluntary plan change or re-subscription is subject to the new offer you accept. Other fee changes remain subject to applicable disclosure, notice, and consent requirements; previously incurred usage is not repriced retroactively.

6. Canceling renewal

An authorized account administrator can stop future renewals in account Settings. If you cannot access that control, email support@attackdesk.com with your account email and company name. We may verify your authority. You do not need to buy another service or accept a retention offer to cancel.

Cancellation of renewal does not by itself refund prior charges, undo delivered work, or delete an account. Your cancellation confirmation should identify the last paid service date and any applicable data-export window. Export important information before a hosted service ends. Cancellation does not revoke rights you retain under a valid downloadable-software license.

7. Refunds, mistakes, and disputes

Except where law or a specific written offer requires otherwise, fees for completed subscription periods, consumed usage, completed work, and incurred nonrecoverable provider costs are not refundable. We do not promise a money-back guarantee or an automatic prorated refund.

Contact support@attackdesk.com promptly about a duplicate charge, suspected unauthorized payment, a purchase error, an unused credit balance when closing an account, or a service we could not supply. Include the account email and order reference, never a full card number. We review the circumstances and applicable rights rather than treating every request as automatically approved or refused.

Approved refunds are normally returned through the original payment method. Associated unused credits or access can be adjusted to avoid double recovery. This policy does not waive rights to dispute an unauthorized charge or obtain remedies required by law.

8. Optional work and support

Implementation, consulting, migrations, and security reviews are separate purchases with an agreed scope. Support hours require an approved estimate before work begins; work beyond the approved budget needs further approval. Scheduling depends on availability and information or access you provide.

A security review is limited to its agreed scope and is not a certification or promise that every vulnerability will be found. Timing shown as an estimate is not a guaranteed completion or response deadline. Cancellation or rescheduling terms for a booked service are disclosed with that service.

9. Insufficient funds, abuse, and closure

Managed services may be restricted for a failed subscription payment, insufficient usage balance, fraud, abuse, legal obligations, or provider restrictions. Usage already incurred remains payable. We do not guarantee a balance display or spending estimate will prevent all delayed, in-flight, or separately contracted provider charges.

Account closure, deletion requests, number release, and domain transfer can require separate steps. Tell us what you want to keep or transfer before closing the account. We retain transaction and other records as described in the privacy policy and applicable law. Numbers or resources released to a provider may not be recoverable.

This policy works with the terms of service, the applicable order, and any mandatory legal rights. Questions: support@attackdesk.com.